Terms & Conditions

By doing business with Virtual Ibex or by procuring digital marketing services, you agree to accept the provisions of our working relationship outlined below. Please read these terms very carefully before proceeding with any engagement.

  1. Services Offered

We offer digital marketing services customized to fit your business requirements. These may include:

  • Search Engine Optimization (SEO) on-page and off-page optimization to enhance your search engine ranking.
  • Pay-Per-Click (PPC) ad campaign management on Google Ads, Facebook, and more.
  • Content Marketing blog writing, copywriting, and other content-oriented strategies that will establish the authority of your brand.

SOCIAL MEDIA MARKETING

Strategy plus account handling and ad campaigns in social media channels.

EMAIL MARKETING

 Creating and managing powerful email campaigns.

WEB DEVELOPMENT

Basic website design, optimization, and maintenance support as per mutual agreement.

All extra services not within the agreed scope shall be contracted separately or under an addendum.

Client Responsibilities

The Client shall provide all information and credentials, to the best of its knowledge, necessary for the success of the project in a timely manner.

  • Respond to communication within the timeframe agreed upon between the parties.
  • Collaborate in content approvals and provide any other feedback required for successful campaign execution.
  • Undertake no unauthorized modifications to campaigns or platforms or strategies while digital marketing is ongoing.

Where service delivery and performance results are affected by non-fulfillment of the above obligations, the agency shall not be held accountable.

  1. Payment Terms and Conditions

Payment Policy

Charges for digital marketing services shall be as contained in your proposal or invoice. The Client undertakes to effect payment within the stated timelines. Payment shall be made either in full or according to the chosen payment structure, i.e., monthly, quarterly, or project-based.

Late Payment

Where payment is not received within seven (7) business days from the due date, a late fee of 5% per day shall be charged.

  • Ongoing delays can result in having work paused or stopped. Refunds • Since digital marketing is the type of work being done, there are no refunds once work has started.
  1. Confidentiality Terms

Both sides promise to keep very quiet about any private or important details shared while working together. This covers things like:

  • Plans for marketing
  • Reports on analytics and details about campaigns
  • Client business plans, financial data or customer information

To share such information with any third party without prior consent shall be deemed a material breach of this agreement.

Exceptions to Confidentiality

Confidentiality shall not apply in circumstances where information is public, disclosure is mandated by law, or independently acquired by either party.

  1. Intellectual Property Rights

Ownership of Campaign Assets

All materials created by the agency in performance of this contract shall be deemed to include ad creatives, social media graphics, blog posts, and reports and shall become the property of the Client upon full payment. Pre-existing intellectual property, including but not limited to templates, proprietary tools, or licensed software shall remain the sole property of the agency.

Licensing

A non-exclusive, non-transferable license strictly for the intended purpose shall be granted to Clients for use of deliverables.

  • Strictly no unauthorized reproduction, redistribution, or resale of these materials.
  1. Performance and Guarantees

Though efforts shall be exerted to provide measurable results, the Client acknowledges that:

  • Search engine rankings and other digital marketing outcomes are dependent on factors beyond the control of the agency by way of algorithm changes and general market conditions.
  • Specific results in terms of rankings, volume of traffic, or revenue increases within a specific period cannot be guaranteed by the agency.

Any and all timelines in addition to KPIs that may be set forth within the project proposal shall be deemed estimates and not fixed guarantees.

  1. Dispute Resolution

Negotiation In the event of any dispute, both parties hereby agree to attempt further negotiations in good faith towards amicable settlement of such dispute.

Mediation or Arbitration Where such negotiation fails, disputes arising hereunder shall be subjected to either mediation or binding arbitration conducted in Lahore

This agreement shall be construed following the laws Virtual Ibex. Any suit or action to enforce a right hereunder shall be brought in the courts of said jurisdiction.

  1. Termination

Voluntary

Either party may terminate this agreement by thirty (30) days’ written notice.

For Cause

Immediate

  • Non-payment by Client,
  • for breach of confidentiality,
  • or for substantial failure to perform any responsibilities as outlined here in.

 All payments due shall be paid before termination.

  1. Amendments to Terms

We may update the Terms and Conditions at any time to reflect any changes in business, legal or service requirements. Such changes shall be communicated to the Customers in writing not later than 30 days before they take effect.

  1. Contact Information

 Write to us or call us at

 Email : info@virtualibex,

Contact : +92 326 7240000

Address : House no. 388, Block B., PakArab Housing Society, Lahore.

Thanks for picking Virtual ibex. We hope to help your business get better with our expert digital marketing work.